Fisrev Developer | 6 to 9 years | Mumabi & Bangalore
Capgemini
2 - 5 years
Bengaluru
Posted: 23/06/2025
Job Description
Primary Skill
Key Responsibilities:
• Provide day-to-day support for the Fiserv Signature platform, responding to issues, troubleshooting, and resolving technical problems efficiently.
• Collaborate with clients and internal teams to analyze, configure, and implement solutions on the Fiserv Signature platform.
• Assist in system upgrades, patches, and maintenance activities to ensure the platform remains secure and up to date.
• Conduct detailed investigations to identify root causes of issues and propose effective solutions.
• Support client onboarding, data migrations, and customizations as needed.
• Document issues, resolutions, and procedures to maintain a knowledge base for the support team.
• Provide training and guidance to end-users regarding system features, functionalities, and best practices.
• Work with vendors or Fiserv support for escalation of unresolved issues and coordination of system fixes.
• Identify areas of improvement within the platform and collaborate with the development team to implement solutions.
• Perform system monitoring and performance checks to ensure optimal platform performance.
• Assist in testing new features and updates prior to production rollout.
• Keep clients updated on progress, ensuring a high level of customer satisfaction.Secondary Skill Bachelor’s degree in information technology, Computer Science, Business, or a related field (or equivalent work experience).
• Proven experience supporting Fiserv Signature or similar banking/financial services platforms.
• Strong technical proficiency in troubleshooting and resolving system-related issues.
• Familiarity with banking systems, transactions, and financial software.
• Understanding of system architecture, integrations, and workflows in relation to Fiserv Signature.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Experience in project management and working with cross-functional teams.Preferred
Qualifications
:
• Certification in Fiserv Signature or similar platforms.
• Experience with database management (SQL, Oracle, etc.).
• Experience with web services, APIs, and integrations.
• Familiarity with Agile or Scrum methodologies.Skills and Attributes:
• Technical troubleshooting and analytical thinking.
• Strong interpersonal skills with the ability to work with clients at all levels.
• Ability to handle multiple tasks and meet deadlines in a fast-paced environment.
• Attention to detail and the ability to work with precision Secondary SkillAbstract ThinkingActive ListeningAgile (Software Development Framework)Analytical ThinkingBacklog GroomingBusiness Architecture ModelingBusiness Process Modeling (e.g. BPMN)Change ManagementCoachingCollaborationCommercial AcumenConceptual Data ModelingConflict ManagementConfluenceCritical ThinkingCxO ConversationsData AnalysisData Requirements ManagementDecision-MakingEmotional IntelligenceEnterprise Architecture ModellingFacilitationFunctional IT Architecture ModellingGiving FeedbackGoogle Cloud Platform (GCP) (Cloud Platform)InfluencingInnovationJiraMediationMentoringMicrosoft OfficeMotivationNegotiationNetworkingPower BIPresentation skillsPrioritizationProblem SolvingProject GovernanceProject ManagementProject PlanningQlikRelationship-BuildingRequirements GatheringRisk ManagementScope ManagementSQLStakeholder ManagementStory Mapping StorytellingStrategic ManagementStrategic tThinkingSWOT AnalysisSystems Requirement Analysis (or Management)TableauTrusted AdvisorUI-Design / WireframingUMLUser JourneyUser ResearchVerbal CommunicationWritten Communication
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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